Access Control Security Specialist

employment type: full-time

Access Control Security Specialist

About Eastern Washington University:
Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. EWUs 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washingtons second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelors and masters degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a 22-23 College of Distinction (CoD).
Money magazine recently named EWU as one of its Best Colleges in America 2023.

Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place-the knowledge that comes from the land.

Job Summary:
A leading university starts with leading facilities. EWU is currently seeking an Access Control Security Specialist in our growing facilities and maintenance department. This is a new position at EWU.
  • Under direction of the Access Control Supervisor, the primary purpose of this position is supporting and ensuring the availability, proper configuration, and functioning of the access control systems used at Eastern Washington University. This includes the installation, maintenance, monitoring of electronic building access security hardware along with the daily operation and support of the universitys access control system and associated software applications.
  • This position will help ensure integrity and availability of the access control security system, connectivity, and data through planning, analysis, development, implementation, maintenance, and enhancement of the system.
  • Additionally, this position will support students, faculty and staff by providing keys/electronic access cards to access campus buildings and/or rooms and associated maintenance needed by these systems and equipment related to the Access Control Shop.
  • The salary for this position is $63,852 - $74,004. Where the hired candidate will begin within this range is dependent on education, experience, and skills.
  • In addition to salary, the university offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 13 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/.
  • Eastern Washington University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Eastern Washington University is an affirmative action/equal opportunity employer, and applications from members of historically underrepresented groups are especially encouraged.

Required Qualifications:
  • Associate degree or completion of a two-year accredited course as an Access Control Technician or similar.
  • Four years of applicable experience in installation, repair and maintenance of electronic and electro-mechanical access control systems and devices, physical security systems (access control, video surveillance and/or fire alarm), or other related experience.
  • Hands-on experience with physical security systems including access control systems, key management systems and electronic hardware.
  • Working knowledge and experience with electronics, computers, networks, communications devices, door and locking hardware, alarm devices, and software with emphasis on card access systems.
  • Possession of, or ability to obtain by time of hire, a valid drivers license.
  • Proficient with Microsoft Office Suite of products (e.g., MS Word, Excel, and Outlook).
  • Ability to manage multiple responsibilities, effectively and proficiently, involving a wide array of systems and applications and ability to quickly adapt to changes and prioritize tasks/responsibilities.
  • Demonstrated analytical, decision-making, and problem-solving skills.
  • Must have excellent verbal and written communication and interpersonal skills.
  • Demonstrated customer service, organizational, prioritization, multitasking, communication skills with ability to exercise good judgment under pressure and critical conditions.
  • Ability to work a flexible work schedule as required.
  • Candidate must demonstrate interest, ability and/or experience promoting cultural competency, universal accessibility and/or diversity.

Preferred Qualifications:
  • Genetec Certifications
  • Experience implementing, configuring, and integrating 3rd-party software solutions.
  • Knowledge of and experience with existing system, legacy access control system and components such as TAC/Schneider Electric/INET7.
  • Low Voltage Electrical License
  • Additional relevant vendor and manufacturer training certifications such as those from the following groups: Allegion, Dorma Kaba and Assa Abloy

Other Skills and Abilities:
  • Experience with the following: INET7 Access Control, Morse Watchmans Key Watcher Touch, Schlage Express, Schlage Engage, Keystone Web, Simple K, Etrieve, FileMaker Pro, Entrust, Transact, Genericode, Blackhawk, Code Source, AutoCAD, Bluebeam, Master Key Systems, Allegion Group Commercial hardware (both mechanical and electromechanical), AIM

Job Duties:
Access Control System Installation and Administration
  • Responsible for the implementation, administration and maintenance of physical access/security systems and programs including INET7 and Genetec.
  • Assigns access rights based on established protocol; configures schedules, holidays, time codes; alarm routing; and other functions.
  • Assist with the security access process and is responsible for facilitating the creation/renewal/expiration/deletion process of security access.
  • Monitor and manage the health of access control platforms. Identifies issues and responds to outages, equipment failures, breakages, etc. Works with other staff and vendors to determine and implement solutions.
  • Collaborate on system modifications and system projects.
  • Complete projects involving security systems, hardware, building systems and technology as assigned.
  • Performs user imports, exports, and user account maintenance.
  • Manage/configure/debug specialized endpoints such as card readers, biometric equipment, wireless devices and various electronic input and output devices.

Outcome: Access control systems are properly installed, configured, and maintained.Percent of Time: 40

Access Control System Support and Documentation
  • Processes requests for card access and modifications; monitors, tracks, and evaluates card access activity system wide.
  • Provide frontline support and maintenance of physical security systems and software applications.
  • Troubleshoot card and access issues for end users. Clearly communicate with clients in a professional and timely manner to keep them informed about the progress of their service requests and incidents.
  • Responsible for performing technical problem solving or troubleshooting and/or testing of access control hardware and software.
  • Assists in identifying and resolving issues with access control software and hardware by working with vendors and internal departments to update and troubleshoot software, and escalates issues as needed.
  • Resolve access control system issues using system analysis tools and software to discern the most suitable solution(s)/processes(s) available.
  • Develop resource reference materials for systems (such as user manuals, online help pages, tutorial videos and web page content, etc.)
  • Trains others on access control systems and operations as needed.
  • Serves as a liaison for Access Control issues and coordinates with other EWU staff on access control issues including IT, Facilities and Planning, and Capital Construction.
  • Assists in the development of emergency response protocols as it relates to access control.

Outcome: Access control system issues are promptly and effectively resolved. End users and departments are properly supported.Percent of Time: 20

Audit, Investigations and Reporting
  • Produces system and access reports as needed or requested.
  • Investigates alarms and issues as assigned.
  • Provides access audits as required or requested.
  • Assists with security compliance reviews.
  • Assists the Campus Police with investigations as needed.
  • Provides documentation for compliance requirements or physical security audits.
  • Maintains confidentiality during internal or external requested audits and reports.

Outcome: Access control audits and reports are produced for campus departments and for internal departmental use in a timely manner.Percent of Time: 20

Security Management
  • Serve as a subject matter expert on physical security systems and technologies.
  • Identify physical security industry standards that need to be updated or changed in relation to job duties.
  • Identify deficiencies in previous completed physical security access process to ensure campus security and provide satisfactory campus solutions.
  • Maintain knowledge of, and recommend, new security technologies for implementation based on objectives and university needs. Operate and maintain new security technology.
  • Understand and discuss the application and implications of changes to process, policies, and procedures in physical access/security systems.

Outcome: Technical knowledge and expertise is maintained by the Specialist. Appropriate recommendations for system changes, upgrades, and procedures are provided to campus departments and to Access Control management.Percent of Time: 20
Conditions of Employment:
  • During the course of university employment this position will be involved in the receipt of, or accountability for, university funds or other items of value; as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.
  • All new employees will comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.
  • Upon hire employees will complete required DEI, Hazing, and Harassment and Title IX training. The online training is located at https://inside.ewu.edu/hr/training/orientation/ or complete the training in person or via Zoom. In person and Zoom training opportunities will be posted on InsideEWU and are listed on our Human Resources site at: https://inside.ewu.edu/hr/training/.
  • This position is covered by the Washington Federation of State Employees Collective Bargaining Agreement:

Salary Information:
$63,852 - $74,004. Where the hired candidate will begin within this range is dependent on education, experience, and skills.

Posting Date: 06/17/2024
Open Until Further Notice: No
Closing Date: 8/8/2024
Screening to Begin: 07/09/2024

Special Instructions to Applicants:
Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit https://jobs.hr.ewu.edu/postings/12400

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.

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