Ramada Airport is looking for a friendly, professional, and reliable Front Desk Agent to join our hospitality team! 3pm - 11pm shift. As the first point of contact for our guests, you will play a key role in delivering exceptional service, handling reservations, and ensuring every guest enjoys a comfortable and seamless stay.
Duties are but not limited to:
Guest Check-In/Check-Out: Welcome arriving guests, process check-ins and check-outs efficiently, verify payment methods, and assign rooms.
Answer incoming phone calls, respond promptly to guest inquiries, and resolve guest concerns with empathy and professionalism.
Assist guests with making, modifying, or canceling reservations using our property management system; process room charges, incidentals, and payments accurately.
Communication: Coordinate with housekeeping and maintenance teams to ensure guest rooms are clean, available, and ready for check-in.
Principals only. Recruiters, please don't contact this job poster.